Release of Information Clerk

Location:Lafayette, IN
Benefits:Benefit Eligible
Facility:Franciscan St. Elizabeth - Lafayette

The Release of Information (ROI) Clerk is responsible for processing information requests from various sources.  The ROI Clerk ensures the correct releases are obtained to comply with all federal and state regulations related to releasing medical information.


 Processing Mailed Requests for Information

  • Sorts, opens, and reviews all requests to ensure HIPAA compliance.
  •  Returns non-compliant requests to the requestor with authorization requirements.
  • Processes all patient, third-party, and Coordinated Business Office requests for medical record information.

Processing Walk-In and Interdepartmental Requests for Information

  • Assists all walk-in customers in obtaining medical records and completion of the "Authorization to Release Protected Health Information form.
  • Copies medical records for patient transfers to nursing homes and other healthcare related facilities.
  • Processes requests for medical record copies for Risk Management, Utilization Management and other departments within the organization.
  • Answers phone calls and processes requests from physician offices.

 Processing Requests via HPF ROI Module/Requesting Charts from Off-Site Storage/Microfilm

  • Logs all requests into the HPF ROI Module to ensure proper tracking and reporting.
  • Maintains up to date requestor database with current addresses and contact information.
  •  Invoices all billable requests in accordance with federal guidelines related to copy fees.
  • Posts payments for record copies into the HPF system and follows up with requestors on outstanding invoices.
  • Knowledge of release of information regulations, both Federal and State.
  • Good communication skills, both written and verbal.
  • Excellent customer service skills.
  • Ability to operate PC, copier, and other office-related equipment.
  • High school diploma or equivalent required.
  • Previous release of information experience preferred. 
  • Previous office experience required.

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